Return/Refund Policy
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Returns/Exchange Policy (All Policies are strictly enforced)
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Returns/Exchanges are welcome if gear is new, undamaged, Unworn, with original tags.
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We offer 15 days upon receiving shipment to make a return/exchange. All Hit N Move products have a 7 days to return from day of delivery.
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All returns and canceled orders will have processing fees deducted from the total, which can range form 2.9-7% depending on payment method selected. Exchanges will receive full credit. In addition all Hit N Move products have a 30% restocking fee.
- Cost of shipping for returns must be paid for by the buyer. We only send free labels for domestic shipments only (max 1 exchange anything over 1 exchange must be paid for by the buyer), Hit N Move products most be shipped by the buyer.
- We do not reimburse the cost of shipping
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Final Sale or Custom items are not eligible for return or exchange. Sales on these items are final. No returns will be accepted and neither will exchanges be accepted.
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Damaged or Defective Items: If you believe your item is damaged or defective you have 7 days upon receipt of the item to contact us. If we do not get any notice within the allotted time no returns will be issued.
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Processing times for refunds can take 5-10 business days.
Return/Exchange Process
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Contact us via email at info@boxupnation.com with your order number in the subject line.
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tell us why you want to return your item or if you want to exchange it for another item.
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Damaged/Defective: take pictures of the damaged or defective area and send them to our email. Use the words “damaged” or “defective” in the subject line.
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in the email just give us a brief description of the damage or defective products.
- If you return an item send us the tracking number at info@boxupnation.com
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