Box-Up Nation

Contact

CONTACT US

  • If you need help picking gear, have suggestions, or any other questions feel free to drop us a line at info@boxupnation.com

Jonathan Hernandez

Mon – Sun, 7a – 10p

T: 214 516-9519 ( Text or Call)
E: info@boxupnation.com

 

Returns/Exchange Policy (All Policies are strictly enforced)

  • Returns/Exchanges are welcome if gear is new, undamaged, Unworn, with original tags.

  • We offer 30 days upon receiving shipment to make a return/exchange

  • All returns and canceled orders will have processing fees deducted from the total, which can range form 2.9-7% depending on payment method selected. Exchanges will receive full credit. 

  • Cost of shipping for returns must be paid for by the buyer. We only send free labels for domestic shipments only (max 1 exchange anything over 1 exchange must be paid for by the buyer). 
  • We do not reimburse the cost of shipping
  • Final Sale or Custom items are not eligible for return or exchange. Sales on these items are final. No returns will be accepted and neither will exchanges be accepted.

  • Damaged or Defective Items: If you believe your item is damaged or defective you have 7 days upon receipt of the item to contact us. If we do not get any notice within the allotted time no returns will be issued.

  • Processing times for refunds can take 5-10 business days.

Return/Exchange Process

  • Contact us via email at info@boxupnation.com with your order number in the subject line.

  • tell us why you want to return your item or if you want to exchange it for another item.

  • Damaged/Defective: take pictures of the damaged or defective area and send them to our email. Use the words “damaged” or “defective” in the subject line.

  • in the email just give us a brief description of the damage or defective products.

International Shipments

  • All duties, taxes, and fees are to be paid by the customer

  • We are not responsible for any damages during customs inspection or transportation.

Processing & Shipping

  • Order fulfillment can take 1-4 days, which don't include weekends or holidays. 

  • Pre-Orders are reserving your products, so when it becomes available you wont have to worry about it selling out, but keep in mind pre-orders take time.