Return/Refund Policy

  • Returns/Exchange Policy (All Policies are strictly enforced)

    • Returns/Exchanges are welcome if gear is new, undamaged, Unworn, with original tags.

    • We offer 15 days upon receiving shipment to make a return/exchange. All Hit N Move products have a 7 days to return from day of delivery. 

    • All returns and canceled orders will have processing fees deducted from the total, which can range form 2.9-7% depending on payment method selected. Exchanges will receive full credit. In addition all Hit N Move products have a 30% restocking fee. 

    • Cost of shipping for returns must be paid for by the buyer. We only send free labels for domestic shipments only (max 1 exchange anything over 1 exchange must be paid for by the buyer), Hit N Move products most be shipped by the buyer. 
    • We do not reimburse the cost of shipping
    • Final Sale or Custom items are not eligible for return or exchange. Sales on these items are final. No returns will be accepted and neither will exchanges be accepted.

    • Damaged or Defective Items: If you believe your item is damaged or defective you have 7 days upon receipt of the item to contact us. If we do not get any notice within the allotted time no returns will be issued.

    • Processing times for refunds can take 5-10 business days.

     

    Return/Exchange Process

    • Contact us via email at info@boxupnation.com with your order number in the subject line.

    • tell us why you want to return your item or if you want to exchange it for another item.

    • Damaged/Defective: take pictures of the damaged or defective area and send them to our email. Use the words “damaged” or “defective” in the subject line.

    • in the email just give us a brief description of the damage or defective products.

    • If you return an item send us the tracking number at info@boxupnation.com