Return/Exchange Policy

 How to Return or Exchange

To be eligible for exchange or return your product must meet the following criteria:

New and Unused

Purchased in the last 30 days

Have original tags and packaging

1.) Email us at: Info@boxupnation.com with your order number in the subject line. Let us know if you need to make a return or an exchange. If you are exchanging an item let us know which item you would like to exchange it for.

*Please note All Hit N Move products have 7 days to return from day of delivery. 

All returns and canceled orders will have processing fees deducted from the total, which can range from 2.9-7% depending on payment method selected. In addition, all Hit N Move products have a 30% restocking fee. 

Shipping for returns must be paid for by the buyer. We only cover the cost of Continental U.S. shipments only (max 1 exchange anything over 1 exchange must be paid for by the buyer), Hit N Move products must be shipped by the buyer. 

We do not reimburse the cost of shipping

Final Sale or Custom items are not eligible for return or exchange. Sales on these items are final. No returns will be accepted and neither will exchanges be accepted.

2.) Once you have sent an email we will send you a confirmation. If you're making an exchange we will send you a shipping label (max 1 label per customer, Continental U.S. customers only). For returns you must send us a tracking number. 

3.) You will need to mail in your product and proof of purchase to:

Box-Up Nation® Returns Department

7324 Gaston Ave

STE 124-456

Dallas, Tx 75214

*Please note you are responsible for cost incurred in mailing these items. 

Reminder:

Box-Up Nation® is not responsible for items lost in transit. We strongly recommend that you ship your package via UPS, FedEx, or USPS with a tracking number. Please keep your tracking information until the return or exchange process is complete.

Damaged or Defective

Damaged items have a 7-day window from delivery to be exchanged our refunded. 

Defective Products have 30 days against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer, discoloration, is not considered to be defective products.

leather is a natural product, there may be some irregularities and variations in color and texture. These traits are characteristic of fine leathers and add to the beauty and character of the boxing gear. These characteristics may cause variations in the fit and wear of some leather products. These irregularities and variations are not considered defective. We reserve the right to verify customer information, require a valid proof of purchase, and deny defective requests at our sole discretion if we determine that a customer is abusing the policy or has engaged in fraud. Box-Up Nation® will replace or exchange a defective product that is covered by the policy or will offer website credit in the amount of the purchase price of the Product. Please note that if a website credit is provided as a result of this evaluation, such credit will expire if not used within one year from the date of issue of the credit. Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks. Replacement/exchange items will be shipped at no cost to the customer (US customers only).

Once you have sent an email we will send you a confirmation number, you will need to mail in your product and proof of purchase to:

Box-Up Nation® Returns Department

7324 Gaston Ave

STE 124-456

Dallas, Tx 75214

*Please note you are responsible for cost incurred in mailing these items.

What Happens If My Return, exchange, Defective or Damaged item is Not Accepted?

If your product does not meet the criteria to be eligible under our policy. It will be returned to you in the condition it was sent to us, with a notice explaining why it was not accepted. Customers who are outside the continental U.S. or are international are responsible for cost of return shipping. 

 

Reminder:

Box-Up Nation® is not responsible for items lost in transit. We strongly recommend that you ship your package via UPS, FedEx, or USPS with a tracking number. Please keep your tracking information until the claim process is complete.