Refund policy
Exchange and Return Eligibility criteria:
- Items must be New and Unused.
- return or exchange must be made within 14 days from delivery.
- Tags and Original packaging must be intact and undamaged (no tape or labels on shoe boxes).
- Shoes:If you purchase two shoes (i.e. you buy a size 9 and 9.5) to try before you buy we will not cover the cost of shipping for an exchange.
- Custom Orders are final sale. No exchanges or store credit will be issued.
1.) Email us at: Info@boxupnation.com with your order number in the subject line. Explain to us why you need to make the return.
- Restocking Fee: All returns have a 10% restocking fee, unless it's a large order (4 or more items) the restocking fee is 15% (includes in-store and online).
- We do not reimburse the cost of shipping.
*Please note you are responsible for cost incurred in mailing these items.
Reminder:
Box-Up NationĀ® is not responsible for items lost in transit. We strongly recommend that you keep and send us your tracking information until the return or exchange process is complete.
How to Make an Exchange?
1.) Email us at: Info@boxupnation.com with your order number in the subject line. Let us know what item you would like to make the exchange for. If you want a gift card we give full credit for your purchase.
2.) We will cover the cost of shipping and send you a shipping label (max 1 label per customer, Continental U.S. customers only). Exception footwear, we do not cover the cost of shipping for footwear.
Final Sale Items
Are not eligible for returns or exchanges. No cancellations will be accepted 30 minutes after ordering. All Sales are FINAL.
Damaged or Defective
Damaged items have a 7-day window from delivery to be exchanged or refunded.
Defective Products have 30 days against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer, discoloration, is not considered to be defective products.
leather is a natural product, there may be some irregularities and variations in color and texture. These traits are characteristic of fine leathers and add to the beauty and character of the boxing gear. These characteristics may cause variations in the fit and wear of some leather products. These irregularities and variations are not considered defective. We reserve the right to verify customer information, require a valid proof of purchase, and deny defective requests at our sole discretion if we determine that a customer is abusing the policy or has engaged in fraud. Box-Up NationĀ® will replace or exchange a defective product that is covered by the policy or will offer website credit in the amount of the purchase price of the Product. Please note that if a website credit is provided as a result of this evaluation, such credit will expire if not used within one year from the date of issue of the credit. Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks. Replacement/exchange items will be shipped at no cost to the customer (US customers only).
Once you have sent an email we will send you a confirmation number, you will need to mail in your product and proof of purchase.
What Happens If My Return, exchange, Defective or Damaged item is Not Accepted?
If your product does not meet the criteria to be eligible under our policy. It will be returned to you in the condition it was sent to us, with a notice explaining why it was not accepted. Customers who are outside the continental U.S. or are international are responsible for cost of return shipping.
Reminder:
Box-Up NationĀ® is not responsible for items lost in transit. We strongly recommend that you ship your package via UPS, FedEx, or USPS with a tracking number. Please keep your tracking information until the claim process is complete.